Returns & Refunds policy

At Connect Home Internet LLC, we aim to provide transparent and reliable service when helping customers connect with internet and cable providers. This Refund Policy explains when refunds may apply and how requests are handled.

1. Nature of Our Services

Connect Home Internet LLC is an independent service that assists customers in comparing plans, checking availability, and connecting with approved internet and cable providers.

We do not directly provide internet or cable service. All services are fulfilled by third-party providers.

2. Refund Eligibility

Refunds may be considered in the following situations:

✔ Duplicate payments
✔ Incorrect charges due to system error
✔ Service connection not initiated due to our processing error

Refunds are not guaranteed and are evaluated case-by-case.

3. Non-Refundable Situations

Refunds will generally not be issued if:

• Service was successfully connected by the provider

• Customer changes mind after order submission

• Provider fees, installation costs, or monthly service charges apply

• Delays caused by third-party providers

• Customer provided incorrect or incomplete information

Once your order is transferred to a service provider, their billing and refund policies apply.

4. Refund Request Process

To request a refund, please contact us within 7 days of the transaction:

📧 Email: info@connecthomeinternet.com

Include:

• Full name

• Contact details

• Date of transaction

• Reason for request

We aim to review refund requests within 5–7 business days.

5. Processing Time

If approved:

• Refunds are processed back to the original payment method

• May take 5–10 business days depending on your bank or payment provider

6. Compliance With Advertising Policies

In accordance with Google Ads and consumer protection standards:

• All pricing, offers, and service information are presented clearly

• No misleading claims are made about refunds or guarantees

• Refund terms are disclosed openly on this website

We encourage customers to review provider-specific terms before completing service activation.

7. Policy Updates

We may modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date.

8. Contact Information

For refund questions or concerns:

Connect Home Internet LLC
📧 info@connecthomeinternet.com
🌐 https://connecthomeinternet.com